- 1
Prepare while connected.
Initial setup and catalog synchronization require an internet connection. Offline sales depend on the product information already available on that device.
- 2
Keep the same device and browser.
Queued sales are stored locally in that browser. Avoid clearing site data, changing devices, or removing unsynced records while you are offline.
- 3
Reconnect and review pending sales.
After the connection returns, open the offline sync view and review the pending transactions. Sync them while the device is connected.
- 4
Check sync results.
Review the result of each transaction and any stock conflicts. Confirm that sales and inventory records agree before removing local transaction logs.
Do not delete an unsynced local record to clear an error. Contact support with the error details if you are unsure how to proceed.