- 1
Identify the workflow.
Include the page you were using, the selected store, and the action you were trying to complete. Describe what you expected and what happened instead.
- 2
Record the exact message.
Copy the error text if one appears. Include when it happened and whether the same steps reproduce the issue.
- 3
Share device details.
Include your browser and device type. For counter hardware, add the scanner or printer model and relevant print settings.
- 4
Keep the request focused.
Send your message from an address where the team can reply. Leave out passwords, patient information, and payment details.
Use the Contact Us page to reach the team by email or WhatsApp.